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What You Agree to When You Use f11

These terms set out how your f11 account works — what we expect from you, what you can expect from us, and how transactions through bKash, Nagad, and Rocket are handled.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated with notice

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How These Terms Apply to Your Account

f11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on f11, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform in a jurisdiction where doing so is permitted under local law. These terms apply to every action you take on the platform

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— deposits via bKash, Nagad, or Rocket; withdrawals back to your registered wallet; placing wagers on sports markets or casino titles; and any communication with our support team. We may update these terms when our services change or when regulatory requirements shift. When that happens, we
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post the revised version and the change takes effect for new activity after the posting date. Continuing to use your account after an update means you accept the revised terms. If any part of these terms conflicts with a specific promotion or competition rule we have
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published separately, the specific rule applies to that promotion only. Everything else defaults to these terms. Disputes about account activity are handled under the terms in force at the time the activity occurred. If you have questions about how a specific clause applies to your account,
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reach our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Protect Your Account Under These Terms

Your account security and the integrity of your transaction history sit at the centre of how we operate. Here is what we do on our side to keep that consistent.

Wallet Verification

Before any withdrawal to bKash, Nagad, or Rocket is processed, we verify the wallet number matches the one registered to your account. This step protects you from misdirected payments.

Account Data Retention

We keep records of your account activity — deposits, withdrawals, wager history — for as long as your account is active and for a period after closure, in line with standard operator practice.

Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code.

Dispute Process

If you believe a transaction on your account was processed incorrectly, raise it with support within 30 days. We review the transaction log and respond with our findings in writing.

TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms have been applied to your account, our support team can walk you through it. We handle terms queries through the same channels as account support.

Common Questions About f11 Terms

These are the questions we hear most often about how our terms work in practice.

Account access depends on your local law and whether your region is eligible. You must meet the eligibility criteria for your jurisdiction before opening an account and using any f11 services.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or wallet, both accounts may be suspended pending a review by our team.

We post the updated version on this page. Continuing to use your account after the update date means you accept the revised terms. We do not require you to re-sign, but the new version governs all activity from that point.

Contact support within 30 days of the transaction date. Provide your account details and the transaction reference. We review the log and send our findings in writing, usually within a few business days.

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is covered by these terms. Wallet numbers must match your registered account details, and we verify this before releasing any withdrawal.

Send a written request to our support team via email or live chat. We will confirm the steps, process your request, and let you know how long data is retained after account closure under our standard policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use f11

How We Protect Your Account Under These Terms

Wallet Verification

Account Data Retention

Security Practices

Dispute Process

Reach Us About These Terms

Common Questions About f11 Terms

01 Who can open an account on f11?

02 Can I have more than one f11 account?

03 What happens if f11 updates these terms?

04 How do I dispute a transaction on my account?

05 Do these terms cover my bKash, Nagad, and Rocket deposits?

06 How do I request a copy of my account data or ask for my account to be closed?

Terms & Conditions

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