Reference

Privacy Policy — How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play in our lobby. This policy explains what we gather, how we use it, and the control you keep over your own data.

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What This Policy Covers

f11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with f11, we collect your mobile number, email, date of birth and the payment details you provide for bKash, Nagad, Rocket or bank transfers. We use this information to verify your identity, process deposits and withdrawals, detect suspicious activity, and send you account

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updates. We do not sell your data to third parties. We share payment transaction details with the wallet provider or bank you choose in order to complete the transfer. We store your account history, gameplay records and wallet transaction logs on secure servers. Session cookies track
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your login state so you stay signed in across the lobby; performance cookies help us measure page load times and fix technical issues. You can clear cookies from your browser settings at any time. We retain your account data for as long as your account is
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active and for a reasonable period afterward to meet legal and operational requirements. If you close your account, we archive core records but stop active processing. Access to this platform depends on your local law and the eligible regions we serve. If online gaming is restricted
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where you are, you should not create an account. We update this policy when our data practices change; the revised version appears on this page with a new effective date. For questions about what we collect or to request a copy of your data, reach our
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support team through live chat, email or the contact form below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Ask About Your Privacy Rights

If you want to review the data we hold, request a correction, or ask how we handle your wallet information, our support team can walk you through the process. We respond to privacy inquiries the same way we handle account questions — through live chat during operating hours, email for detailed requests, or the contact form if you prefer to write everything out. Your request goes to the team that manages account records, and we aim to reply within a few business days.

Team online

Live chat

Open the chat icon in the lobby footer and ask about data access, correction or deletion. The agent will confirm your identity before sharing account details.

Email inquiry

Send your privacy question to our support address. Include your registered mobile number or email so we can locate your account and verify the request before responding.

Contact form

Fill in the form on our contact page with your full question. Choose the privacy or data-access topic from the dropdown so it reaches the right team immediately.

DATA HANDLING

How We Protect What You Share

Your account details, wallet transaction records and gameplay history sit behind login authentication and encrypted connections. We limit internal access to staff who need it for verification, payout approvals or technical troubleshooting. Session cookies expire when you log out; performance cookies help us spot slow load times and fix them. You control whether marketing emails reach your inbox through the notification preferences in your account settings. If you want to see what we have on file, correct a detail, or close your account and request deletion, contact our support team and we will guide you through the steps.

Encrypted transfers

Payment data for bKash, Nagad and Rocket moves over SSL connections so transaction details stay private between your device, our server and the wallet provider.

Access control

Only authorized staff see your account records, and every access event is logged. We review these logs regularly to catch unauthorized attempts and tighten security where needed.

Cookie choices

Session cookies keep you logged in; performance cookies measure load times. You can block or delete cookies in your browser, though some features may not work without the session cookie.

Data requests

Ask for a copy of your data, request a correction, or close your account through live chat or email. We verify your identity first, then process the request within a few business days.

Common Questions About Your Data

We ask for your mobile number, email address, date of birth and the wallet or bank details you plan to use for deposits. This information verifies your identity and lets us process payments through bKash, Nagad, Rocket or bank transfer.

We send transaction data to the wallet provider or bank you choose so they can complete your deposit or withdrawal. We do not sell your information to marketing companies or unrelated third parties.

We retain your account history, transaction logs and gameplay records while your account is active and for a reasonable period afterward to meet legal and operational requirements. If you close your account, we archive core records but stop active processing.

Yes. Contact our support team through live chat or email, confirm your identity, and request a copy of your data. We will send you a summary of the information we hold within a few business days.

Open your account settings, go to notification preferences, and turn off marketing emails. You will still receive essential account messages like withdrawal confirmations and security alerts, but promotional content will stop.

When you close your account, we stop active processing and archive your records. Core transaction logs remain on file to meet legal and operational requirements, but we will not use your data for marketing or new activity.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoF11 Banking

Privacy Policy — How We Handle Your Information

Ask About Your Privacy Rights

Live chat

Email inquiry

Contact form

How We Protect What You Share

Encrypted transfers

Access control

Cookie choices

Data requests

Common Questions About Your Data

01 What personal information does f11 collect when I register?

02 Do you share my payment details with anyone outside f11?

03 How long do you keep my account records after I stop playing?

04 Can I see what data you have stored about my account?

05 How do I stop receiving promotional emails from f11?

06 What happens to my data if I delete my account?

Privacy Policy

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